When We Will Transport You

If you are hospitalized as an inpatient and wish to be transferred to another hospital more than 150 miles away, we will provide fixed wing air ambulance services to you, subject to the following guidelines:

Air Medical Services Guidelines:

• You must be hospitalized in a domestic or foreign hospital as an inpatient transferring to another hospital as an inpatient.  
• You must have a confirmed admission at the receiving hospital prior to transport.
• Prepaid Air Medical Service repatriation flights will only return you home to the United States or Canada.
• Interim evacuation flights before repatriation will be performed if inpatient hospitalization is required and due to inadequate medical facilities transfer to another hospital more than 150 miles away is warranted.
• The Air Ambulance Card Medical Director and the receiving physician must concur that the patient cannot be discharged and travel without continuous medical care.
• Air Ambulance Card must make all arrangements for air medical transportation and repatriation. Since Air Ambulance Card is a membership program and not an insurance plan, members will not be reimbursed for expenses they incur on their own.
• Decisions regarding urgency of the case, the best timing, and the most suitable means of transportation will be made by the Air Ambulance Card Medical Director after consultation with the local attending physician and the member’s receiving physician.
• If a member's condition permits, he or she may be transported as a stretcher patient on a scheduled commercial airline in the care of a medical team.
• Both the originating and receiving hospitals must be reasonably accessible by ground ambulance to transport the member to and from an airfield capable of accommodating medical aircraft we provide.
• Transportation from remote areas or islands to a location with an airfield accessible to medical aircraft is not provided. Costs of evacuation from these remote areas are the responsibility of the member.
• Membership does not provide helicopter transports or payment of hospital bills.
• Due to limited medical and laboratory facilities on cruise ships, in some cases our Medical Director may require a member to be admitted to a hospital on-shore before scheduling air medical transportation to another hospital.
• U.S. registered aircraft and personnel cannot be sent into countries where the U.S. State Department has issued travel restrictions. Membership services are subject to exclusion in these areas.
• One family member, business associate, and/or traveling companion may accompany the patient, at no additional cost, on medical aircraft, if space is available and the patient’s care is not compromised.
• Family members, business associates, and/or traveling companions accompanying patients transported as a stretcher patient on a scheduled commercial airline are responsible for their own airfare.
• Prepaid Air Ambulance Service is limited to two separate transports per membership per year, except for repatriation flights involving enrolled multiple family members requiring simultaneous repatriation. Under these circumstances, each family member will receive one fully paid transport.
• The patient and an accompanying passenger are limited to one small carry-on bag each due to limited space available on medical aircraft. We will assist in arranging for additional luggage to be forwarded at the member's expense.